Almost everything and everyone relies on some internet connection in the modern world, either wired or wireless. Making sure that those connections are running smoothly is paramount. The PNM software you’ve grown used to is a great starting point to determine exactly where your HFC network needs work, but understanding how to interpret the data PNM is returning to you and using that data to create plans for the future needs nothing less than an expert.
Multiple vendors have created and deployed great products from the CableLabs standard. However, many operators struggle to make the best use due to a lack of time, training, and resources. When technicians don’t feel comfortable with the application, they get frustrated and retreat to the old way of doing things and abandon the technology, thus losing the potential efficiency boost from using PNM.
Our PNM-Expert program helps to reduce troubleshooting costs by cutting down truck rolls etc. It also helps to standardize the data that PNM collects and supports automation concerning remote problem-solving. This service also provides expert guidance to your team to make the data you receive actionably rather than just the “zeros and ones” that it might seem like. But most importantly, it helps support your network as you solidify the public’s trust in the reliability of your services.