CCI Systems has been providing Contact Center and NOC monitoring services for over a decade. CCI Systems partners with top industry suppliers and technology leaders. We deliver fresh insight and state-of-the-art solutions that keep you ahead of the curve.
CCI Systems will tailor a solution to cater to your needs. Whether it be off-hour/weekends or 24/7 support.
To ensure the best guest experience for Service Provider and Wi-Fi users; CCI Systems Contact Center is available 24x7x365 to assist. Calls are answered by expert technicians who are trained and certified by the top industry vendors.
Problem trends, correlated issues, and system problems are communicated for triage and escalated to the responsible system team. Our support delivers best in class interactions with superior first call resolution!
CCI Systems offers three levels of service starting from monitoring only to turnkey support.
CCI Systems Network Operations Center (NOC) provides proactive network monitoring and technical expertise that identifies points of failure, allowing corrective action prior to impacting subscribers. CCI Systems resolves issues remotely, in turn preventing costly truck rolls
CCI Systems delivers VoIP solutions at a price point that reduces capital costs and ongoing operating costs while managing additions and changes for hotel operators. We are always improving our service and features, offering no-fee Move, Add, Change, Deletes (MACDs), high quality of customer care, and reliability.
Sr. Director | Support & VoIP Services
Director | Support & VoIP Services
Director | Customer Experience & Technology
Director | CSS Operations
Manager | Network Operations Center
Manager | Contact Center
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