Customer Support & Managed VoIP Services.

Customer Support & VoIP Services

Decades of Expertise.

CCI Systems has been providing Contact Center and NOC monitoring services for over a decade. CCI Systems partners with top industry suppliers and technology leaders. We deliver fresh insight and state-of-the-art solutions that keep you ahead of the curve.

CCI Systems will tailor a solution to cater to your needs. Whether it be off-hour/weekends or 24/7 support. 

Contact Center Services

  • Hospitality & Wi-Fi Experts
  • Hotels
  • MDUs
  • 24/7/365 Domestic Operations 
  • End-User Support Tier 1
  • Advanced Support Tier 2 & 3
  • Network Monitoring & Troubleshooting
  • Language Services – Voiance 
  • Multiple Dwelling Units (Apartments, Nursing Homes, Campgrounds…)
  • SOC Type 2 Certified

Consulting Services

  • Remote Network Engineering Support
  • Network Equipment Software Upgrades (E.g. Cisco, Ruckus)
  • Mikrotik Configuration, Software Updates & Support

CCI Contact Center.

To ensure the best guest experience for Service Provider and Wi-Fi users; CCI Systems Contact Center is available 24x7x365 to assist. Calls are answered by expert technicians who are trained and certified by the top industry vendors.

Problem trends, correlated issues, and system problems are communicated for triage and escalated to the responsible system team. Our support delivers best in class interactions with superior first call resolution!

Our Contact Center Partners

Network Operations Center

  • Saas Monitoring Services
  • 24/7/365 Monitoring Services
  • US – Based Employees
  • Service Provider Engineering Support
  • Network Support Services
  • Equipment Agnostic
  • CCI Utilizes LogicMonitor, Best in Class Software
  • Grow Revenues and Networks with our Help!
  • Increase Reliability and Customer Satisfaction

NOC Service Levels

CCI Systems offers three levels of service starting from monitoring only to turnkey support. 

  • Device Monitoring
  • Service Status and Graphing
  • Hardware and interface up/down state
  • Event notifications (including outages)
  • Device monitoring software
  • Service status and graphing
  • Hardware and Interface up/down state
  • Event Notifications (includes outages)
  • 24/7 Network Support (Available Hourly Rate)
  • Triage
  • Customer escalation and dispatch
  • Device monitoring software
  • Service status and graphing
  • Hardware and interface up/down state
  • Event notifications (including outage)
  • 24/7 Network Support 
  • Customer escalation and dispatch
  • Troubleshooting assistance
  • Coordinate incident communication until resolved 
  • Oversight of vendor support communication

Network Operations Center.

CCI Systems Network Operations Center (NOC) provides proactive network monitoring and technical expertise that identifies points of failure, allowing corrective action prior to impacting subscribers. CCI Systems resolves issues remotely, in turn preventing costly truck rolls

  • Customizable Dashboards
  • Can Monitor Anything
  • Polls Information via SNMP, Batch Script, API, etc.
  • Cloud Based – No Equipment On-Site
  • Free Automatic Updates
  • Easy and Fast Deployment with Netscan

Our Network Operations Partners

VoIP Services

  • Property Management Services (PMS) Integration
  • Experts in hospitality/hotel voice solutions
  • In room phone options
  • Fully Managed Solutions Services
  • End-to-End Turnkey Services
  • Enhanced 911 Features
  • Cloud-Hosted PBX and On-Premise Voice Solutions
  • 24/7/365 Monitoring and Contact Center Services Available
  • Guest Satisfaction Through Better Communication

VoIP.

CCI Systems delivers VoIP solutions at a price point that reduces capital costs and ongoing operating costs while managing additions and changes for hotel operators. We are always improving our service and features, offering no-fee Move, Add, Change, Deletes (MACDs), high quality of customer care, and reliability.

Our VoIP Solutions Partners

Let CCI Systems help you solve your biggest challenges.

We look forward to hearing from you.

Let CCI Systems help you solve your biggest challenges.

We look forward to hearing from you.

csssales@3.133.213.79

CCI Systems, an employee owned, communications solution provider, was established in 1955 in Iron Mountain, Michigan.

©2020 CCI Systems. All Rights Reserved | Privacy Policy | Terms & Conditions

Meet Our Customer Support & Managed VoIP Services Team.

Joe Geroux

Sparky Farwell

Jake Shields

Dennis Neuens

Evan Gallup

Erin Polkinghorne

Sr. Director | Support & VoIP Services

Director | Support & VoIP Services

Director | Customer Experience & Technology

Director | CSS Operations

Manager | Network Operations Center 

Manager | Contact Center

Contact Us

for any inquiries, questions or commendations, please fill out the following form or call us today.

  • (800) 338-9299
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