24/7 Contact Center and NOC as a Service

Decades of Expertise

CCI Systems has been providing Contact Center and NOC monitoring services for over a decade. CCI Systems partners with top industry suppliers and technology leaders. We deliver fresh insight and state-of-the-art solutions that keep you ahead of the curve.

CCI Systems will tailor a solution to cater to your needs. Whether it be off-hour/weekends or 24/7 support. 

Contact Center Services

  • Hospitality & Wi-Fi Experts
  • Hotels
  • MDUs
  • 24/7/365 Domestic Operations 
  • End-User Support Tier 1
  • Advanced Support Tier 2 & 3
  • Network Monitoring & Troubleshooting
  • Language Services – Voiance 
  • Multiple Dwelling Units (Apartments, Nursing Homes, Campgrounds…)
  • SOC Type 2 Certified

Consulting Services

  • Remote Network Engineering Support
  • Network Equipment Software Upgrades (E.g. Cisco, Ruckus)
  • Mikrotik Configuration, Software Updates & Support

Our Contact Center Partners

CCI Systems Contact Center

To ensure the best guest experience for Service Provider and Wi-Fi users; CCI Systems Contact Center is available 24x7x365 to assist. Calls are answered by expert technicians who are trained and certified by the top industry vendors.

Problem trends, correlated issues, and system problems are communicated for triage and escalated to the responsible system team. Our support delivers best in class interactions with superior first call resolution!

Network Operations Center (NOC)

  • Saas Monitoring Services
  • 24/7/365 Monitoring Services
  • US – Based Employees
  • Service Provider Engineering Support
  • Network Support Services
  • Equipment Agnostic
  • CCI Utilizes LogicMonitor, Best in Class Software
  • Grow Revenues and Networks with our Help!
  • Increase Reliability and Customer Satisfaction

NOC Service Levels

CCI Systems offers three levels of service starting from monitoring only to turnkey support. 

  • Device Monitoring
  • Service Status and Graphing
  • Hardware and interface up/down state
  • Event notifications (including outages)
  • Device monitoring software
  • Service status and graphing
  • Hardware and Interface up/down state
  • Event Notifications (includes outages)
  • 24/7 Network Support (Available Hourly Rate)
  • Triage
  • Customer escalation and dispatch
  • Device monitoring software
  • Service status and graphing
  • Hardware and interface up/down state
  • Event notifications (including outage)
  • 24/7 Network Support 
  • Customer escalation and dispatch
  • Troubleshooting assistance
  • Coordinate incident communication until resolved 
  • Oversight of vendor support communication

Our Network Operations Partners

Network Operations Center

CCI Systems Network Operations Center (NOC) provides proactive network monitoring and technical expertise that identifies points of failure, allowing corrective action prior to impacting subscribers. CCI Systems resolves issues remotely, in turn preventing costly truck rolls

  • Customizable Dashboards
  • Can Monitor Anything
  • Polls Information via SNMP, Batch Script, API, etc.
  • Cloud Based – No Equipment On-Site
  • Free Automatic Updates
  • Easy and Fast Deployment with Netscan

VoIP Services

  • Property Management Services (PMS) Integration
  • Experts in hospitality/hotel voice solutions
  • In room phone options
  • Fully Managed Solutions Services
  • End-to-End Turnkey Services
  • Enhanced 911 Features
  • Cloud-Hosted PBX and On-Premise Voice Solutions
  • 24/7/365 Monitoring and Contact Center Services Available
  • Guest Satisfaction Through Better Communication

Our VoIP Solutions Partners

VoIP

CCI Systems delivers VoIP solutions at a price point that reduces capital costs and ongoing operating costs while managing additions and changes for hotel operators. We are always improving our service and features, offering no-fee Move, Add, Change, Deletes (MACDs), high quality of customer care, and reliability.

Let CCI Systems help you solve your biggest challenges

We look forward to hearing from you.