24/7 Contact Center and NOC as a Service.

Decades of Expertise.

CCI Systems has been providing Contact Center and NOC monitoring services for over a decade. CCI Systems partners with top industry suppliers and technology leaders. We deliver fresh insight and state-of-the-art solutions that keep you ahead of the curve.

CCI Systems will tailor a solution to cater to your needs, whether it be off-hour/weekends or 24/7 support.

Contact Center Services:

  • SOC Type 2 Certified
  • 24/7 Domestic Operations
  • Omnichannel: Calls, Social Media, SMS, Chat and Email 
  • End-User Support: Tier 1
  • Advanced Support:
    Tier 2 & 3
  • Network Monitoring & Troubleshooting
  • Language Services: Voiance 
  • Hospitality & Wi-Fi Experts
  • Billing and Sales

Our Contact Center Partners

CCI Systems Contact Center.

To ensure the best experience for Service Provider and Wi-Fi users, CCI Systems Contact Center is available 24x7x365 to assist. Calls are answered by expert technicians who are trained and certified by the top industry vendors.

Network Operations Center (NOC):

  • SaaS Monitoring Services
  • 24/7/365 Monitoring
  • U.S.-Based Employees
  • Equipment Agnostic
  • Service Provider Engineering Support
  • Uses Promptlink
  • Incident Triage, Prioritization, and Troubleshooting Assistance
  • Correlate Data from Monitoring, Logging, and Staff Reports
  • Issue Tracking through Trouble Tickets
  • Customer Escalation and Dispatch

NOC Service Levels:

CCI Systems offers three levels of service, starting from monitoring-only to turnkey support.

  • Device Monitoring Software
  • Service Status and Graphing
  • Hardware and Interface Up/Down State
  • Device Monitoring Software
  • Service Status and Graphing
  • Hardware and Interface Up/Down State
  • Event Notifications (includes outages)
  • Device Monitoring Software
  • Service Status and Graphing
  • Hardware and Interface Up/Down State
  • Event Notifications (including outage)
  • 24/7 Network Support 
  • Initiate and Coordinate Vendor TAC Cases (if authorized)
  • Engage Circuit Providers and Track Progress (if authorized)
  • Coordinate Incident Communication Until Resolved

Our Network Operations Partners

Network Operations Center.

CCI Systems Network Operations Center (NOC) provides proactive network monitoring and technical expertise that identifies points of failure, allowing corrective action prior to impacting subscribers. CCI resolves issues remotely, in turn preventing costly truck rolls. Let us help you grow your revenue and network, while increasing reliability and customer satisfaction!

  • Best-in-Class SaaS Software
  • Customizable Dashboards
  • Auto-Generated Reporting
  • Polls Information via SNMP, Batch Script, API, etc.
  • Cloud-Based: No Equipment On-Site
  • Free Automatic Updates
  • Easy and Fast Deployment with Netscan

VoIP Services:

  • Property Management Services (PMS) Integration
  • Experts in Hospitality/Hotel Voice Solutions
  • In Room Phone options:
  • Fully Managed Solutions Services
  • End-to-End Turnkey Services
  • Enhanced 911 Features
  • Cloud-Hosted PBX and On-Premise Voice Solutions
  • 24/7/365 Monitoring and Contact Center Services available
  • Guest Satisfaction Through Better Communication

Our VoIP Solutions Partners

VoIP.

CCI Systems delivers VoIP solutions at a price point that reduces capital costs and ongoing operating costs while managing hotel operators’ additions and changes. We are always improving our service and features, offering no-fee Move, Add, Change, Deletes (MACDs), high-quality of customer care, and reliability.

Let CCI Systems help you solve your biggest challenges.

We look forward to hearing from you.