Skip to main content

CCI Systems Blog

Learning Center

Contact Center | Support Services | Customer Experience

By: Jacob Shields
September 7th, 2021

Call volume has skyrocketed. Customer experience is plummeting. Technicians solving problems in the field are doing their best to manage the phone lines (which isn’t panning out). After the incident played out and after a sharp jab to the bottom line, your company decided to outsource call support with a contact center. Through casual research, you find every contact center (or call center for that matter) is comprised of agents. Each agent carries a degree(s) of expertise to enhance the call support team. Each agent also serves as a dedicated or shared agent.

Support Services | Network Monitoring | NOC

By: Sparky Farwell
August 14th, 2021

Putting together a 24-hour, 7 days a week support system is expensive.

Contact Center | Call Center | Support Services | Customer Experience

By: Joe Geroux
July 9th, 2021

While your company is being onboarded by an outsourced contact center, it is important to know what that process might look like.

Contact Center | Call Center | Support Services | Customer Experience

By: Joe Geroux
May 26th, 2021

After hours of searching, researching, reading, and incessantly Googling how to find reliable options for customer support providers through ratings and star counts… you find yourself at a loss.

Contact Center | Support Services | Customer Experience

By: Joe Geroux
May 14th, 2021

Seeking contact center services is a step in the right direction to improve customer satisfaction and customer happiness. It’s possible your company needs additional help handling overflow, off-hour support, weekend coverage, or 24/7 service to keep up with your call volume. 

Success Stories | Support Services | Network Monitoring | NOC

By: Joe Geroux
April 30th, 2021

Giving up network monitoring and triage support over an infrastructure built from scratch can be a tough fact to reckon with. An infinite number of variables surround the very thought of outsourcing network monitoring, even when it is the key to unlocking further development of the addressable market.