Broadband Customer Service
If you want to cost-effectively monitor and service your customers with a scalable, secure, fully integrated solution that ensures maximum network uptime and lower operating expenses, then CCI is a smart choice. CCI Systems offers a wide range of diagnostic and provisioning services that make it easy and affordable for any size network operator to offer competitive services and world-class customer care and support.
Diagnostics and Provisioning
- Activations, deactivations, and seasonal suspends
- Tools for IP issue assessment
- Product and package upgrades and downgrades
- Integrated call center and enterprise level ticketing
Customer Care & Support
- 24/7 and After-Hours Technical Call Center Support
- Remote Troubleshooting
- Outage Notifications
- Problem Troubleshooting
- Advanced Networking Service Problem Resolution
- Email Hosting
- Direct end user phone support
- Create, submit, and track trouble tickets
- Support assistance provided to field techs
Complete Managed Services
- Full Performance Network
- 24/7 Monitoring
- Remote Troubleshooting
- Proactive review and upgrades
Hospitality Call Center Support
Why CCI
More broadband customer service clients’ choose CCI because of the high value they receive from the firm’s exclusive Custom Solution Engineering approach. This creative engineering service identifies your optimum solution—one that satisfies your three highest priorities: performance, cost and future upgrade flexibility.
CCI is one of the only firms to offer a truly integrated end-to-end service solution including engineering, construction, and maintenance/support.
CCI has been providing these services for more than 50 years.
Whether your project is small and simple, or large and complex, CCI has the expertise and experience to consistently deliver on your highest priorities.
Need more information? Please Contact Us or submit a Request for Proposal.
Client Successes
Click here to listen to customer opinions of CCI and their CCI project histories. Find out why they continue to choose CCI Systems.
