New Job Posting

Job Description – Integrated Solutions Specialist                                            1/12/2010

Reports to: Marketing

Interface with: Divisional Vice Presidents, outside sales staff, customers, and administrative staff, and CCI divisional staff in meeting goals and objectives of CCI sales forecast. 

Primary responsibilities include:

1. Have a strong working knowledge of SalesForce.com
2. Have a strong understanding of CCI Systems lead generation, lead nurturing and lead conversion model.
3. Maintain the integrity of the SalesForce Database.
4. Answering in-coming sales inquiries and interpreting the customers needs and solutions in order to determine the correct department and person the lead should be forwarded too.
5. Establish contact with CCI Systems designated customer contact and maintain all customer activity is documented, scheduled and adhered to per the CCI Systems Marketing and Customer Tracking procedure and process.
6. Maintain expert working knowledge of, and be able to communicate CCI brand, competitive differentiators, product, service and integrated solution offerings
7. Offer solution support and assistance to CCI Systems designated customer contact personnel through coordination of internal CCI resources
8. Maintain a strong working knowledge of CCI marketing, sales and operational processes and procedures as it relates to customer contact and tracking.
9. Assist in adapting and modifying processes and systems in accordance with growth and change.
10. Quality control and adherence of customer timelines will be maintained and reported through Marketing and the ISS.

Additional Responsibilities include:

• Assist in managing customer service and satisfaction policy and procedure

Processes and Systems Include:         

• Assist at time with pre-sales engineering support
• Assist with quoting of labor and materials
• Customer relationship tracking
• Requests for Proposals
• Project change order management
• Customer Resource Management (Salesforce.com)

Position Requirements:

• Ability to work as part of a team
• Applicable experience and education and business -- preferable in sales and technology related field
• Strong written and verbal communication skills
• Confident and works well with others
• Very detailed and organized.
• Proven track record in meeting established goals and objective
• Ability to manage and prioritize multiple tasks and job functions

Time Requirement:  Normal workday is Monday – Friday 8:00AM – 5:00 PM.  If interested please contact Jim Carl at ext. 2630. CCI Systems, Inc. is an equal opportunity employer.

To submit your resume, please send it via email to: careers@ccisystems.com